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TERMS & CONDITIONS

Effective Date: January 7, 2025

Welcome to Biolab Personal Care! These Terms and Conditions ("Terms") govern your use of our website, www.biolabpersonalcare.com, and your purchase of products from Biolab Personal Care, a brand of KVM Naturals. By accessing or using our website, you agree to comply with and be bound by these Terms.

1. General Information

  • Biolab Personal Care specializes in hair and skin products, and all products are manufactured by KVM Naturals at our facility in Anand Parbat Industrial Area, New Delhi, India.

  • These Terms apply to all users of the website, including customers, vendors, and browsers.

2. Eligibility

  • You must be at least 18 years of age or have the consent of a legal guardian to use this website or make purchases.

  • By using our website, you confirm that all information provided by you is accurate and complete.

3. Product Information

  • We make every effort to ensure that the information and descriptions of our products are accurate. However, slight variations in color, packaging, or texture may occur due to manufacturing processes.

  • All products are for external use only unless specified otherwise.

4. Pricing and Payments

  • All prices listed on the website are in INR (Indian Rupees) and include applicable taxes.

  • Payment methods include credit/debit cards, UPI, and other payment gateways as displayed on the website at checkout.

  • We reserve the right to change prices at any time without prior notice.

5. Orders and Shipping

  • Orders are processed within 72 hours of confirmation.

  • Shipping timelines depend on the delivery partner and the destination. We strive to ensure prompt delivery but are not responsible for delays caused by third parties or unforeseen circumstances.

  • You will receive a tracking number once your order has been dispatched.

6. Returns and Refunds

  • Due to the nature of cosmetic products, all sales are final, and products are non-returnable.

  • Refunds will only be issued if an order is placed but not dispatched within 72 hours.

  • For detailed information, please refer to our Return and Refund Policy.

7. Prohibited Activities

When using our website, you agree not to:

  • Engage in any unlawful activity or violate any local, state, national, or international law.

  • Attempt to gain unauthorized access to the website or disrupt its functionality.

  • Use the website for fraudulent or misleading purposes.

  • Upload or transmit viruses or other malicious code that may affect the functionality of the website.

8. Intellectual Property

  • All content on the website, including logos, product descriptions, images, and text, is the intellectual property of Biolab Personal Care and is protected under copyright and trademark laws.

  • You may not reproduce, distribute, or modify any content without prior written consent.

9. Limitation of Liability

  • Biolab Personal Care is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

  • We are not responsible for any adverse reactions or allergies resulting from the use of our products. Please perform a patch test before use.

10. Indemnification

You agree to indemnify and hold harmless Biolab Personal Care, KVM Naturals, and its affiliates from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

11. Force Majeure

We are not liable for delays or failure to fulfill our obligations due to events beyond our control, including but not limited to natural disasters, disease outbreaks, government actions, or other unforeseen circumstances.

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the website constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

14. Contact Information

For questions or concerns regarding these Terms, please contact us:

Biolab Personal Care
KVM Naturals
Z 19, Street 4, Anand Parbat Industrial Area
New Delhi, India
Email: info@biolabpersonalcare.com

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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