REFUND POLICY

Effective Date: January 7, 2025

At Biolab Personal Care, we strive to ensure customer satisfaction by providing high-quality cosmetic products. However, due to the nature of our products, we have specific policies regarding returns and refunds, which are outlined below.

1. Non-Returnable Products

All products sold on www.biolabpersonalcare.com are non-returnable due to hygiene and safety concerns.
Once delivered, products cannot be returned, replaced, or exchanged.

2. Refund Policy

We issue refunds only under the following conditions:

If an order is placed but not dispatched within 72 hours, a full refund will be issued.
Refunds are not applicable once the product has been dispatched.

Refund Process

Refund requests must be submitted via email at info@biolabpersonalcare.com with the order details.
Refunds, if approved, will be processed to the original payment method within 7–10 business days.

3. Delivery Policy

The delivery of your order is subject to the timelines of our delivery partners. While we ensure timely dispatch, delivery delays caused by third parties are beyond our control.
Factors such as disease outbreaks, earthquakes, natural disasters, or other uncontrollable events may result in extended delivery times.

Delivery Delays

In case of significant delays due to unforeseen events, we will notify you via email or phone with updates regarding your order.

4. Exceptions

While our products are non-returnable, exceptions may be made in the following situations:

You received the wrong product.
The product delivered does not match your order details.

Procedure for Exceptions

Notify us within 48 hours of receiving the order at info@biolabpersonalcare.com with photographs of the product and packaging.
After review, we may offer a replacement or refund at our discretion.

5. Contact Us

For questions or concerns about our Return and Refund Policy, please contact us:

Biolab Personal Care
KVM Naturals
Z 19, Street 4, Anand Parbat Industrial Area
New Delhi, India
Email: info@biolabpersonalcare.com

By purchasing from our website, you agree to the terms of this Return and Refund Policy.