PRIVACY POLICY

Last Updated: January 7, 2025

Introduction

Welcome to Biolab Personal Care, a brand under KVM Naturals, specializing in hair and skin products. Our online store, accessible at www.biolabpersonalcare.com, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Digital Personal Data Protection Act (DPDPA) 2023 and other applicable Indian laws.

Information We Collect

We collect personal information that you provide directly to us when you:

Create an Account: Name, email address, phone number, and mailing address.
Make a Purchase: Payment information, billing and shipping addresses.
Subscribe to Our Newsletter: Email address.
Contact Customer Support: Name, email address, phone number, and any other information you choose to provide.

We also collect certain information automatically when you visit our website, including:

Usage Data: Your IP address, browser type, operating system, referring URLs, and pages viewed.
Cookies and Similar Technologies: We use cookies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.

Use of Information

We use your personal information to:

Process Transactions: To process your orders and manage payments.
Improve Our Services: To understand how customers use our website and to enhance user experience.
Marketing Communications: To send you promotional materials, newsletters, and other communications. You can opt-out of receiving these communications at any time.
Customer Support: To respond to your inquiries and provide assistance.

Disclosure of Information

We may share your personal information with:

Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
Legal Requirements: If required by law or in response to valid requests by public authorities.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Under the DPDPA 2023, you have the right to:

Access Your Data: Request a copy of the personal information we hold about you.
Correct Your Data: Request corrections to any inaccurate or incomplete information.
Withdraw Consent: Withdraw your consent for us to process your personal data.

To exercise these rights, please contact us at info@biolabpersonalcare.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Biolab Personal Care
KVM Naturals
Z 19 , Street 4, Anand Parbat Industrial Area
New Delhi, India
Email: info@biolabpersonalcare.com

By using our website, you consent to the terms of this Privacy Policy.